FAQs on Payment Process
For Net banking Payments, there is NO surcharge levied by any bank.
You may use the Net banking/ NEFT option where no additional charge is levied. Alternatively, you may also use the Challan payment option to save the 2%/ 1.0% charge.
As per the Credit card Terms and Conditions, User/Compliance seeker will have to pay a convenience fee charge of 2% (for ICICI Payment gateway) and 1.0% (for UBI Payment Gateway). The amount charged should not exceed 2%/ 1.0% of the total filing fee.
You have to approach the Credit card bank with the copy of the receipt and request adjustment for the additional fee charged.
In case you have been over charged, you can verify the same as follows:-
- Visit MCA portal
- Click on "Track Payment Status". Enter SRN and Click on "Submit".
- Click on "Copy of Challan/Receipt"
- Receipt will be displayed within few seconds.
Every request submitted on MCA portal is identified by a unique number known as the Service Request Number (SRN). It is a nine character alphanumeric string starting with an alphabet (A-Z) which is printed on the top left hand side of a Receipt or Challan. Please note down the SRN for all future correspondence with MCA.
In case of online payments; SRN is given to the user, before s/he is redirected to the ICICI payment gateway/ Bank’s site. As per the Terms and conditions agreed by User, it is mentioned:-
"You are being redirected to <Bank’s name> net banking site. Please note down your Service Request number: <SRN> for future correspondence with MCA"
In case of Challan payments; the Challan number is the SRN.
Please follow the steps given below to find out the SRN:
- Login on MCA portal with the user id which was used to submit the request.
- Go to "Track Transaction Status" Tab.
- Enter start date & end date as 'date of your request' and click on the Search button. In case it takes time for search to happen, search without entering any details.
- All SRNs submitted by you will get displayed.
- Note down the SRN.
Please follow the steps given below, to get the copy of Challan/Receipt:
- Click on "Track Payment Status". Enter SRN and Click on "Submit".
- Click on "Copy of Challan/Receipt/Acknowledgement " .
- Challan/ Receipt will be displayed within few seconds.
Presently, there is no provision to make online payment against a SRN generated with payment mode as offline. You have to select the payment mode as "Online" or "Offline" before generating the SRN.
For mode of payment as Challan, fee has to be paid at bank branch only to get the service delivery. However, in case you are not able to make payment in the bank before the expiry date of Challan or you want to make the payment via online mode, you will have to upload the eForm again and generate a new SRN. The earlier SRN will not be considered in such a case and will stand cancelled.
Note: There is no provision to set-off of the Challan payment against payment made through Pay Miscellaneous fee - Individual option. There is no link between the original SRN against which filing was done and the SRN against which payment was made using Pay Miscellaneous
Fee – Individual option. In such a case, any payment made using Pay Miscellaneous Fee – Individual option shall be forfeited.
Click on 'Track Payment Status' link given on the home page. Enter the SRN details and find the payment status.
In case the payment status is 'PAID', DO NOT PAY AGAIN. Request for reversal of duplicate transactions done in such cases shall not be entertained.
For all SRNs where payment status is shown as"NOT PAID" and amount has been debited from the account, automatic reversal advice for crediting back the money will be issued to the concerned bank within 48 working hours. Verify the payment debit / credit status with your bank.
Once the payment status is updated to PAID, please follow the step given below to get the copy of receipt:
- Click on "Track Payment Status". Enter SRN and Click on "Submit".
- Click on "Copy of Challan/ Receipt".
- Receipt will be displayed within few seconds.